Assessor Resource

ICTSMB402
Operate a contractor business with employees

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes skills and knowledge required to operate a contracting business in a competitive installation environment. This includes recruiting and managing employees as well as promoting the business and maintaining business compliance.

It applies to individuals who operate or are establishing an installation business employing support staff or installers. It may also apply to a business that uses subcontractors.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the ICT Implementation Guide Companion Volume or the relevant regulator for details of licensing, legislative or certification requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Recruit employees

1.1 Define and document employee roles

1.2 Locate and tap sources of employees

1.3 Evaluate and select candidates for employment based on documented employee roles

1.4 Provide induction to employees

2. Manage employees

2.1 Assign work to employees in line with employee roles

2.2 Develop strategy for retention of employees with rewards and incentives

2.3 Apply payroll operation

2.4 Maintain and manage employee on-costs using manual or computer based system

2.5 Monitor and evaluate employee performance against business policies and standards

3. Promote the business

3.1 Identify growth opportunities for the business

3.2 Design and develop advertising material to stimulate growth of the business, including evaluating process for establishing website

3.3 Research availability of network to promote the business

4. Maintain compliance

4.1 Research and identify compliance requirements for the business

4.2 Develop and implement procedures to ensure compliance

4.3 Implement system to monitor compliance

4.4 Implement actions to improve compliance performance

Evidence of the ability to:

recruit employees and document roles

maintain payroll management records

allocate work and supervise employees

identify business growth opportunities

develop promotional materials

identify business compliance requirements

develop compliance processes

monitor compliance

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

interpret Commonwealth, state, territory and local government legislative requirements relating to contract business operation, including those relating to:

anti-discrimination

the environment

equal employment opportunity

industrial relations

work health and safety (WHS)

outline and evaluate the common methods of marketing relevant to a contractor business

identify and interpret compliance requirements within the limits of an installation service business

identify sources of advice and specialist services.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications ‒ small and micro business field of work and include access to:

resources and references, including Australian Taxation Office guides, human resource texts, recruitment guides and compliance legislation codes and practices

performance management tools

financial management record-keeping software.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Recruit employees

1.1 Define and document employee roles

1.2 Locate and tap sources of employees

1.3 Evaluate and select candidates for employment based on documented employee roles

1.4 Provide induction to employees

2. Manage employees

2.1 Assign work to employees in line with employee roles

2.2 Develop strategy for retention of employees with rewards and incentives

2.3 Apply payroll operation

2.4 Maintain and manage employee on-costs using manual or computer based system

2.5 Monitor and evaluate employee performance against business policies and standards

3. Promote the business

3.1 Identify growth opportunities for the business

3.2 Design and develop advertising material to stimulate growth of the business, including evaluating process for establishing website

3.3 Research availability of network to promote the business

4. Maintain compliance

4.1 Research and identify compliance requirements for the business

4.2 Develop and implement procedures to ensure compliance

4.3 Implement system to monitor compliance

4.4 Implement actions to improve compliance performance

Evidence of the ability to:

recruit employees and document roles

maintain payroll management records

allocate work and supervise employees

identify business growth opportunities

develop promotional materials

identify business compliance requirements

develop compliance processes

monitor compliance

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

interpret Commonwealth, state, territory and local government legislative requirements relating to contract business operation, including those relating to:

anti-discrimination

the environment

equal employment opportunity

industrial relations

work health and safety (WHS)

outline and evaluate the common methods of marketing relevant to a contractor business

identify and interpret compliance requirements within the limits of an installation service business

identify sources of advice and specialist services.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications ‒ small and micro business field of work and include access to:

resources and references, including Australian Taxation Office guides, human resource texts, recruitment guides and compliance legislation codes and practices

performance management tools

financial management record-keeping software.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Define and document employee roles 
Locate and tap sources of employees 
Evaluate and select candidates for employment based on documented employee roles 
Provide induction to employees 
Assign work to employees in line with employee roles 
Develop strategy for retention of employees with rewards and incentives 
Apply payroll operation 
Maintain and manage employee on-costs using manual or computer based system 
Monitor and evaluate employee performance against business policies and standards 
Identify growth opportunities for the business 
Design and develop advertising material to stimulate growth of the business, including evaluating process for establishing website 
Research availability of network to promote the business 
Research and identify compliance requirements for the business 
Develop and implement procedures to ensure compliance 
Implement system to monitor compliance 
Implement actions to improve compliance performance 

Forms

Assessment Cover Sheet

ICTSMB402 - Operate a contractor business with employees
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSMB402 - Operate a contractor business with employees

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: